Terms and conditions
Please read the following terms and conditions of use before using this website. If you do not accept the terms and conditions set forth herein, then please do not use the provided services.
These terms and conditions contain very important information regarding your rights and obligations, as well as conditions, limitations, and exclusions that might apply to you. Please read it carefully. These terms and conditions require the use of arbitration on an individual basis to resolve disputes, rather than jury trials, or class actions.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable laws listed herein.
By using these sites, you agree that Slovenian law will govern these Terms & Conditions and that any legal action arising out of this Agreement shall be litigated and enforced under the laws of the Republic of Slovenia. You also agree that any legal disputes arising out of or in relation to this agreement to provide products, recordings, materials, or services, or pertaining to those products, recordings, materials, or services or in relation to the information from the websites or materials shall be resolved through binding arbitration with the Slovenian Arbitration Rules, with such arbitration being held in Slovenia.
Refund Policy
RollnRest offers a 30-day money-back guarantee on your RollnRest bed starting from the day you receive it. If you’re not satisfied, you can return the unused bed for a full refund.
To initiate a refund, contact us at foryou@rollnrest.com. Your request will be processed within one to two (1-2) business days, and you’ll receive an email with the return protocol. Once you have the RMA number and document, ship the product back within seven (7) days.
Within 30 days of receiving the product, we refund the full purchase price for unused, unwashed items.
There are standard return rules to be followed in the refund process:
a) A tracking number for the return shipment must be sent to foryou@rollnrest.com – MDCN Tech does not cover return shipping costs to the manufacturing site located in the European Union (EU);
b) MDCN Tech does not cover any other charges that may come from return shipping such as customs duties or handling charges;
c) The product must be shipped within seven (7) days of receiving the RMA number and/or document;
d) The product must be placed in its original packaging;
e) The product must be shipped together with all of its accessories;
f) The product must be returned undamaged and in pristine condition.
In the case of a Bundle return, if all the products in the bundle are being returned, the entire cost of the bundle will be reimbursed to you. However, if only some products from the bundle are being returned, the full price of the product you are keeping will be considered, and you will be reimbursed for the remaining price difference in the bundle. Please note that if the bundle contains accessories, they are considered non-refundable products.
Accessories (such as Travel bags, Bolster pillows, and Covers) are considered non-refundable products. If you wish to return accessories purchased from MDCN Tech, please note that they are not eligible for refunds or exchanges unless they are found to be defective upon arrival. In such cases, please contact our customer support team at foryou@rollnrest.com for further assistance.
MDCN Tech reserves the right to refuse or return products not sent in compliance with the rules stated above. Consequently, MDCN Tech also has the right to charge the customer all processing, shipping, and handling charges.
We issue refunds based on the payment method used for the initial payment. They may take three to ten (3-10) business days to appear on your card or bank account. If you used a card or a digital banking account for the purchase, the refund is processed to the payment method used for the transaction. If the card or bank account used has been deactivated, stolen, or replaced, please contact us at foryou@rollnrest.com to inform us of the changed circumstances. At the discretion of MDCN Tech Ltd, additional steps and internal consultation might be needed to review the changed circumstances.
We process refunds within approximately five (5) business days after we receive your returned merchandise. You will receive an email to notify you that we have received your returned item. In addition, we will inspect your returned item after such notification. We will also notify you of the approval or rejection of your refund or exchange, of which acceptance or rejection will be at our sole discretion. If approved, we will credit your refund back to the same payment method used to make the original purchase on one of our sites. We offer no refunds or exchanges on any products designated on this site as non-returnable.
If for some reason you do not receive your funds after ten (10) days of receiving your refund message, please contact our Customer Care Team at foryou@rollnrest.com
In order to properly process the return shipment, the sender of the product must be the same as the recipient of the original package.
Order acceptance and cancellation
You agree that your order is an offer to buy, under these Terms, all the products listed in your order. All orders must be accepted by us, or we will not have obligations to sell any products to you. Moreover, each order is subject to acceptance or rejection by us, at our sole discretion, even after we send you a confirmation email with your order number and details of the items you have ordered. A single agreement, independent of any other orders, will interpret each accepted order.
After having received your order, we will send you a confirmation email with your order number and details of the items you have ordered. You have the option to cancel your order at any time before we have sent your order confirmation email by contacting our Customer Care team at foryou@rollnrest.com. You shall have the sole obligation to obtain all required approvals, permissions, and licenses in order to purchase, import, and use the products.
Prices and payment terms
(A) All prices, discounts, and promotions posted on this Site are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed. In your order confirmation e-mail, you will get that information. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes or charges for shipping and handling. Also, posted prices do not include any import costs. Depending on the shipping destination, custom duties may apply. You are responsible to abide by any relevant customs and import regulations of the destination country. Applicable customs and/or taxes are the responsibility of the customer.
(B) We may offer occasional promotions on the Site that may affect pricing. Terms and conditions separate from these Terms govern promotions. If there is a conflict between the terms for a promotion and these Terms, the promotional terms will govern.
(C) Terms of payment are within our sole discretion and, unless otherwise, we agree in writing, we must receive payment before our acceptance of an order. We accept Visa, MasterCard, American Express, Discover, and PayPal for all purchases. You represent and warrant that (i) the credit card or PayPal information you supply to us is true, correct, and complete; (ii) you are duly authorized to use such credit card or PayPal account for the purchase; (iii) charges that you incur will be honored by your credit card company or PayPal; and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any, regardless of the amount quoted on the Site at the time of your order. Timely payment of the price and all other related charges is of the essence.
Shipments, delivery and risk of loss
(i) We will arrange the shipment of the product(s) to you. Please check the individual product page for specific delivery options. You will pay all shipping and handling charges specified during the ordering process. Orders totaling over $60 are eligible for free shipping.
(ii) Risk of loss passes to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. The estimated delivery time is five to eight (5-8) days after it has been shipped to the customer. We are not liable for any delays in shipments.
General notice
Please note that only orders placed directly through MDCN Tech Ltd are eligible for the described returns and refund process. Products and accessories sold through our partners elsewhere are subject to their own policies. Therefore, if an MDCN Tech Ltd product was purchased from an unauthorized source, the return and refund or warranty claim is void.
Upon import, shipments that are refused or rejected by their receivers (customers) are sent back to MDCN Tech Ltd or destroyed – this comes at the expense of the original sender, in this case, MDCN Tech Ltd. Therefore, it is company policy upon refunding such orders, to reserve the right to deduct 30% from the price of any order that was refused or rejected during final delivery to fund all added costs that come with the refusal/rejection of a delivery/shipment – in short, a restocking fee is applied. Please keep in mind that restocking fees are related to the failure or refusal of payment of import duties, taxes, and handling fees. Items damaged in transit or requiring warranty procedure and/or replacement are not subject to restocking fees.
MDCN Tech Ltd. is not accountable for locating or the failure to deliver return shipments by their respective carriers, arranged by the customer wishing to return their product(s). In such a case, please contact and notify the customer support team of the mentioned event. At the discretion of MDCN Tech Ltd., further steps can be taken regarding return shipments.
Parties of this agreement
In the event that your RollnRest product is bought on rollnrest.com:
You are one party to this contract. The other party to this contract is MDCN Tech Ltd, Letaliska cesta 33, 1000 Ljubljana-SI.
