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Payment & Shipping

Shipping is free for orders over $60. Please note that any import duties and taxes are the sole responsibility of the buyer.

Import duties and taxes are the sole responsibility of the buyer. For US customers, no tax is added on purchases under $800, while in the EU price already includes VAT.

Orders are shipped every day and take approximately 3-5 business days to arrive.

We deliver worldwide with the exception of Brazil, Chile, India, and Russia due to local import laws. If you have any questions regarding delivery, do not hesitate to contact us at foryou@rollnrest.com.

You can make payments using a variety of methods, including different credit cards (Visa / MasterCard) and Paypal.

Returns and refunds:

We’re sorry about the defective product. To make things right swiftly, please email our customer service at foryou@rollnrest.com. Your satisfaction matters, and we’ll ensure you receive a replacement or refund as needed.

You may return your RollnRest Bed within 30 days of package delivery for a full refund of the product. Visit our Refunds and Returns page for detailed step-by-step instructions on our return policy.

Returns and refunds:

We’re sorry about the defective product. To make things right swiftly, please email our customer service at foryou@rollnrest.com. Your satisfaction matters, and we’ll ensure you receive a replacement or refund as needed.

You may return your RollnRest Bed within 30 days of package delivery for a full refund of the product. Visit our Refunds and Returns page for detailed step-by-step instructions on our return policy.

Product info:

To choose the best bed size for your pet, follow these general guidelines:

Size Guide

Size

Lenght

Width

Height

Small

23.6 in (60 cm)

15.7 in (40 cm)

2.4 in (6 cm)

Medium

35.4 in (90 cm)

23.6 in (60 cm)

2.4 in (6 cm)

Large

47.2 in (120 cm)

35.4 in (90 cm)

2.4 in (6 cm)

Small bed is suitable for dog breeds like Chihuahua, Dachshund, Pomeranian, Yorkshire Terrier, Toy Poodle etc.

Medium bed is suitable for dog breeds like Beagle, Cocker Spaniel, French Bulldog, Border Collie, Australian Shepherd etc.

Large bed is suitable for dog breeds like Labrador Retriever, Golden Retriever, German Shepherd, Rottweiler, Boxer etc.

*Please note that these are general guidelines, and the size of a dog bed may vary depending on the individual dog's size, weight, and preferences. It is always best to measure your dog to determine the appropriate bed size, especially if fitting into a crate, or a specific space.

Size Guide

Size

Lenght

Width

Height

Small

23.6 in
(60 cm)

15.7 in
(40 cm)

2.4 in
(6 cm)

Medium

35.4 in
(90 cm)

23.6 in
(60 cm)

2.4 in
(6 cm)

Large

47.2 in
(120 cm)

35.4 in
(90 cm)

2.4 in
(6 cm)

Small bed is suitable for dog breeds like Chihuahua, Dachshund, Pomeranian, Yorkshire Terrier, Toy Poodle etc.

Medium bed is suitable for dog breeds like Beagle, Cocker Spaniel, French Bulldog, Border Collie, Australian Shepherd etc.

Large bed is suitable for dog breeds like Labrador Retriever, Golden Retriever, German Shepherd, Rottweiler, Boxer etc.

*Please note that these are general guidelines, and the size of a dog bed may vary depending on the individual dog's size, weight, and preferences. It is always best to measure your dog to determine the appropriate bed size, especially if fitting into a crate, or a specific space.

Yes, the inner waterproof cover prevents any leaks from seeping into the foam. To minimize the need for frequent cleaning and washing, simply wipe with a damp cloth and resort to machine washing only when necessary. Thanks to its anti-odor and anti-bacterial properties, the cover will remain odorless and in perfect condition.

Yes, you can easily remove the cover and machine wash it at 30°.

While many dogs love their new beds instantly, some take a bit longer to adjust. Here are a few tips that have helped others:

  • Familiar Scent: Cover it with a t-shirt, blanket, or anything else that has your smell.
  • Lead by Example: Try lying on the bed to attract your dog’s interest.
  • Blend Old and New: Place it under your pet’s old blanket or use an old cover.
  • Pick a Familiar Spot: Place the bed where they are usually sleeping or relaxing.
  • Positive Reinforcement: Reward your dog with treats for using the bed.

Remember, patience is key. Our flexible return policy ensures your satisfaction, even if your dog doesn’t warm up to the bed.

Although we don’t market our beds as ‘chew proof,’ our covers are made from high-quality materials that prioritize durability. With our anti-scratch design, your bed will maintain its pristine condition over time, standing up to daily wear and tear.

Our foam is certified by CertiPUR-US, meeting strict standards:

  • No ozone depleters
  • No PBDE’s, TDCPP, or TCEP flame retardants
  • No heavy metals like mercury and lead
  • No formaldehyde
  • No certain phthalates
  • Low VOC emissions for better indoor air quality

This assurance ensures your pet’s bed is rigorously tested and analyzed.

Our 90-day warranty covers manufacturing defects like fabric, finish, materials, stitching, adhesive, or zippers. It doesn’t cover damage beyond our control, improper use, or intentional/unintentional damage.

If you’ve received your dog bed and noticed discoloration when unboxing, it can result from early exposure to oxygen. Several factors can speed up discoloration:

  • Light: Sunlight or UV exposure, even with bed coverings, can affect the foam’s color.
  • High Temperatures: Elevated temperatures during use or storage can also impact color.

We frequently update our fabric collection, which may lead to the discontinuation of older fabrics. For inquiries about specific past fabrics, please contact our customer service team at foryou@rollnrest.com.

We’ve designed it this way for your convenience and flexibility. By providing the anti-slip mat separately, you can choose to use it based on your flooring type and personal preference. This design also simplifies cleaning, allowing you to easily remove the mat when washing the dog bed cover or cleaning the surrounding area.

An orthopedic bed is not exclusively designed for senior dogs. While it provides crucial support for aging dogs with conditions like arthritis or joint problems, it can also benefit dogs of all ages. Puppies, adult dogs, and breeds predisposed to orthopedic issues can experience improved comfort and joint health by using an orthopedic bed. It helps distribute weight evenly, reduces pressure on joints, and promotes overall musculoskeletal well-being, making it a valuable investment for dogs at various life stages.

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