Refund and Returns Policy
MDCN Tech Ltd is confident that you and your pet are going to love your new RollnRest bed. Therefore, we offer a 30-day money-back guarantee, which starts with the day the product is received. If you are not satisfied with the product, there is an option to send your RollnRest bed back for a refund.
To request a refund, please contact firstname.lastname@example.org.
Your request will be processed within one to two (1-2) business days. You will receive an email containing the return protocol. After receiving the RMA number and document, you must ship your product within an appropriate timeframe of seven (7) days upon receipt of the email.
There are standard return rules to be followed in the refund process:
a) A tracking number for the return shipment must be sent to email@example.com – MDCN Tech does not cover return shipping costs to the manufacturing site located in the European Union (EU);
b) MDCN Tech does not cover any other charges that may come from return shipping such as customs duties or handling charges;
c) The product must be shipped within seven (7) days of receiving the RMA number and/or document;
d) The product must be placed in its original packaging;
e) The product must be shipped together with all of its accessories;
f) the product must be returned undamaged and in pristine condition.
g) if the cover of the RollnRest bed has been used, soiled or tarnished, a 10% restocking fee is applied and the customer may keep the cover of the bed and only ship the inner padding for a refund.
MDCN Tech reserves the right to refuse or return products not sent in compliance with the rules stated above. Consequently, MDCN Tech also has the right to charge the customer all processing, shipping, and handling charges.
We issue refunds based on the payment method used for the initial payment. They may take three to ten (3-10) business days to appear on your card or bank account. If you used a card or a digital banking account for the purchase, the refund is processed to the payment method used for the transaction. If the card or bank account used has been deactivated, stolen, or replaced, please contact us at firstname.lastname@example.org to inform us of the changed circumstances. At the discretion of MDCN Tech Ltd, additional steps and internal consultation might be needed to review the changed circumstances.
We process refunds within approximately five (5) business days after we receive your returned merchandise. You will receive an email to notify you that we have received your returned item. In addition, we will inspect your returned item after such notification. We will also notify you of the approval or rejection of your refund or exchange, of which acceptance or rejection will be at our sole discretion. If approved, we will credit your refund back to the same payment method used to make the original purchase on one of our sites. We offer no refunds or exchanges on any products designated on this site as non-returnable.
If for some reason you do not receive your funds after ten (10) days of receiving your refund message, please contact our Customer Care Team.
In order to properly process the return shipment, the sender of the product must be the same as the recipient of the original package.
Our 90-day warranty policy covers physical defects as a result of manufacturing: Defects in the fabric, finish, or materials that are not inherent to their nature; stitching, adhesive, or staple work; and the construction or installation of zippers. No warranty or credit return will be provided for incidents that are beyond the control of the manufacturer. This encompasses various scenarios, including but not limited to: harm caused to products by animals, water or fire damage, as well as other unforeseeable natural events and conditions; harm resulting from improper product use or neglect of care instructions; damage inflicted by individuals, whether intentional or unintentional; and failure to adequately maintain the product. If a product exhibits physical defects that affect its functioning and this is verified by our Customer Happiness Team, then a replacement or direct compensation is in line with this Warranty Policy. The Warranty Policy is active for ninety (90) days after the product is received by the customer.
If a defect is verified and replacement approved, a new replacement product will be sent to the customer using the address and shipping instructions of their original order, unless requested otherwise. Conversely, if a refund is requested instead of a replacement, it can be transferred upon the verification of the defect by our Team. We offer no replacements or refunds of any products designated on this site as non-returnable.
Warranty note: we do not extend the Warranty Period if we already replaced the product.
For assistance with your return, please send an email to: email@example.com
Please note that only orders placed directly through MDCN Tech Ltd are eligible for the described returns and refund process. Products and accessories sold through our partners elsewhere are subject to their own policies. Therefore, if an MDCN Tech Ltd product was purchased from an unauthorized source, the return and refund or warranty claim is void. Upon import, shipments that are refused or rejected by their receivers (customers) are sent back to MDCN Tech Ltd or destroyed – this comes at the expense of the original sender, in this case, MDCN Tech Ltd.
Therefore, it is company policy upon refunding such orders, to reserve the right to deduct 30% from the price of any order that was refused or rejected during final delivery to fund all added costs that come with the refusal/rejection of a delivery/shipment – in short, a restocking fee is applied. Please keep in mind that restocking fees are related to the failure or refusal of payment of import duties, taxes, and handling fees. Items damaged in transit or requiring warranty procedure and/or replacement are not subject to restocking fees.